Team Member Profile: Hamish Sellar

Hamish joined Ovesco looking for a new role that would allow him to work more closely with people. In his previous roles, he was mostly working independently, so the chance to be part of a team and interact directly with customers was a big draw. Since coming on board, Hamish has embraced the variety and challenges of the role, enjoying the daily opportunity to learn about Ovesco’s extensive product range.

For Hamish, one of the things that makes Ovesco special is the consistency in staff. He often encounters colleagues who have been with the company for over a decade, which he sees as a sign that Ovesco takes good care of its people. For anyone considering joining the team, Hamish says it is a supportive environment where everyone looks out for one another. Over time, he has noticed the team culture has only strengthened, with colleagues increasingly collaborating and sharing knowledge.

Customers might not realise just how much Hamish gets to learn every day. With such a wide and varied product range, he is constantly discovering new things. One tip he gives customers is to provide plenty of pictures when seeking a replacement strut, as it makes finding the right part much easier.

Great customer communication is key for Hamish. He makes sure to keep customers in the loop about what he is doing so they never feel ignored. Gas struts are the product category he is asked about most, and balancing phone, email, and in-person support can be challenging. When it comes to hidden gems in the store, Hamish loves the angled head for gas struts. They might not be needed often, but when you do need one, it is a real lifesaver.

Hamish’s approachable style, combined with his focus on learning and helping customers, makes him an invaluable part of the Ovesco team.